Shipping policy
Shipping Policy – MedexiaCare
Welcome to MedexiaCare ✨
We are committed to delivering your skincare products safely and quickly across India.
Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Time
Estimated delivery timelines:
- Metro Cities: 3–5 Business Days
- Other Locations: 5–7 Business Days
- Remote Areas: 7–10 Business Days
Delivery times may vary depending on your location, courier availability or unexpected delays.
Shipping Charges
- We may offer Free Shipping on selected orders and promotions.
- Standard shipping charges (if applicable) will be shown during checkout.
Order Tracking
Once your order is shipped, you will receive:
- Shipping confirmation via Email/SMS
- Tracking ID & courier details
You can track your order anytime using the tracking link provided.
Cash On Delivery (COD)
- COD is available on selected pincodes across India.
- MedexiaCare reserves the right to limit COD on certain orders or locations.
Delayed or Lost Orders
While we work with trusted delivery partners, delays may occasionally happen due to:
- Weather conditions
- Courier issues
- Public holidays
- High order volumes
If your order is significantly delayed, please contact our support team.
Incorrect Address
Please ensure your shipping address and contact number are accurate while placing the order.
MedexiaCare will not be responsible for delivery issues caused by incorrect address details provided by customers.
Damaged Package
If you receive a damaged or tampered package:
- Take clear photos/videos immediately
- Contact us within 24 hours of delivery
- Share your order number for quick assistance
Thank you for choosing MedexiaCare 💖
Your glow journey starts here.